Privacy Policy

Credent Commercial Insurance Ltd is committed to protecting your privacy. This privacy policy explains how we use the information we may obtain about you through this website, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

  1. Contact details

If you have any queries in relation to this privacy policy, please contact us at Credent Commercial Insurance Ltd, Suite 3 Penrhos Manor, Oak Drive, Colwyn Bay, Conwy, LL29 7YW or phone 01492 524 797 or e-mail

  1. Introduction

We are registered under, and process personal data in accordance with, the United Kingdom’s data protection laws. This privacy policy only covers information collected by Credent Commercial Insurance Ltd through this website and not any other websites which you may access from this website. Any information that you disclose to any other companies will be dealt with in accordance with those companies’ privacy practices. If we change our privacy policy we will place notices on this website and post the changes on this page. If you do not accept any changes to the privacy policy please stop using the website.

3. Personal information collected

We may ask you to provide personal information when you use this website, such as your name, postal address, e-mail address, contact telephone numbers, information relevant to customer surveys and other lifestyle information.

4. Use of personal information

This information will only be used for the purpose for which you provide it, to perform services that you have requested, to communicate with you about your use of the website and/or changes to the website and to send you updates about offers and news which you request or which we believe may be of interest to you. If you choose to allow us (by opting-in on the website), we may also use your information for marketing purposes and to send you e-mails informing you of other companies’ services and products. Apart from indicated above, we will never pass your personal information to anyone else without your consent unless we are obliged to do so by law and/or pursuant to government or regulatory requests, by a law enforcement agency requesting it in connection with the commission of any offence (once we are reasonably satisfied as to the circumstances surrounding the request), to protect our users and ourselves or to ensure the proper operation of our systems. If, at any time you wish to restrict our use of your personal information or you do not wish to receive such information from us or if the information that you have provided to us changes (for example if you change your e-mail address) please send an e-mail

5. Other information

We may also collect and disclose information to third parties in aggregate (so that no individual users’ personal details are identified) for statistical analysis and strategic development purposes.

6. Cookies

We may use “cookies” to collect aggregate information. A “cookie” is a small piece of information sent by our web server to your web browser, which enables us to record anonymous details and allows you to move around the website faster. We may use cookies for a number of purposes, for instance to enable us to simplify a logging on process, to help ensure the security and authenticity of users and to enable traffic monitoring. You can find out more about the way cookies work on Most browsers allow you to turn off the cookie function. If you want to know how to do this, please look at the help menu on your browser. However, if you turn off the cookie function your use of the website may be impaired.

  1. Sale of the business

If this business is sold or integrated with another business, your details may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business to use in the same way as set out in this privacy policy.

8. Transferring information overseas

We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you. Owing to the global nature of the Internet, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this privacy policy. However, we do our best to ensure that your personal information is secure.

9. Security

As required under UK data protection laws, we follow strict security procedures in the storage and disclosure of information which you have given to us, to prevent unauthorised access. However, the Internet is not a secure environment and we cannot guarantee the security of any information which you send to us.

10. Other websites

This website may contain links to other websites which are outside our control and are not covered by this privacy policy. If you access other websites using the links provided, the operators of these websites may collect information from you which will be used by them in accordance with their privacy practices, which may differ from this privacy policy.

11. Access rights

You have a right to access the personal data that is held about you. To obtain a copy of the personal information that Credent Commercial Insurance Ltd holds about you or if you believe such information is incorrect, please write to Data Protection Compliance Officer, Credent Commercial Insurance Ltd, Suite 3 Penrhos Manor, Oak Drive, Colwyn Bay, Conwy, LL29 7YW or phone 01492 524797 or e-mail enclosing a cheque for £10 payable to “Credent Commercial Insurance Ltd” to cover our administration costs. When writing to us, please state your name and postal address and provide brief details of the information that you require.

Contact Us

Suite 3, Penrhos Manor,
Oak Drive, Colwyn Bay,
Conwy. LL29 7YW
United Kingdom

01492 524790

Credent Commercial Insurance Limited is a company registered in England and Wales with Company No. 05083057. Registered Office address: 13 Trinity Square, Llandudno, LL30 2RB.  Trading Address: Suite 3 Penrhos Manor, Oak Drive, Colwyn Bay, Conwy, LL29 7YW. Authorised and regulated by the Financial Conduct Authority (FRN 304700).